Support TEXT and EMAIL arrives from Kimberlee........time to suit up!...
Hmm, if the client can see their website but their POP3 emails are not working this would suggest that their IP address is not blocked from the server.
Suggest the client go to their cPanel login -> email accounts and check that their email account is not full.
Thay can also access webmail via the 'more' button in their cPanel login -> email accounts area to check and clean out some emails.
The following are the restore points available;
- last nights back up
- the 1st of this current calendar month
- the 1st of the previous calendar month
Account restores are not guaranteed, make sure you tell the client this.
Our Account Level Backups and Restores, however, have an extremely high success rate
THE PROBLEM IS LOCAL WITH THE CLIENT
June 25th to July 21st ONLY
In between these dates above, check my (Chris Maber's) calendar (in your own GSuite Account) and see where I am.
Check the time zone compared to Melbourne.
If it is between 11PM and 6AM in the city I am in, tick the box to include Douglas (below) in on this email.
Douglas is backing me up during this time period.
You can additionally contact Douglas on 0400 658 535
Sorry,
Unless either the Client Area login or the cPanel login details are provided, Doug cannot assist further with this.
Even though you have checked the box to include Doug, he will not get emailed unless this information can be provided.
Perhaps the client can get back to with this information OR
they will have to wait until I can help them directly myself.