HOW CAN WE HELP YOU?

If you need assistance with your web or email hosting service from Youchoose we are here to help.

Please try our Online Support here.

If you need further help you can try our OpenAI enabled support here for some awesome tips and if all that does not help, fill out the form and we will get back to you ASAP.

Our preferred method of support is via the solutions mentioned above or alternately you may call us on 03 9811 7070

You can also optionally choose to use our Remote Support facility (see details below) and can select this option on the form. Remote Support is delivered either via Zoom (preferred) or AnyDesk.

Zoom is typically used for remote tuition sessions (think WordPress help), we deliver these often and there is a link to our live booking calendar.
AnyDesk is more used for clients needing extra help configuring their local mail clients, with most clients choosing the recommended Cloud Based email via Google Workspace or O365 rather than POP3 via cPanel, we now rarely need to do AnyDesk support sessions.

For your reference:
Youchoose cPanel hosted POP3 mail settings;
username
your full email address
password
your email password
incoming server:
hosting.youchoose.com.au
(Port 995)
outgoing server:
hosting.youchoose.com.au
(Port 465)
SSL: Yes

Youchoose Remote Support, Training & Tuition

If you are an existing client and need help with your web site and or email service, we are here to help.

To get remote support, here is the process;

1. best to already have your list of questions prepared
2. decide whether Zoom or AnyDesk is the best option
3. Zoom is a far easier option and end user experience
4. For AnyDesk fill out form and follow instructions to download the remote support interface
5. once downloaded, double click on the file to install
6. select 'allow' in all the alert prompts
7. provide us with number in the 'Your Address' field via the form
8. complete and submit the form including payment details
9. once we call you, you can then advise us your 'AnyDesk' Remote Session password
10. we can then login in to your computer remotely (and control your mouse) to assist you further

DO NOT BE A SCAM VICTIM

1. WE WILL NEVER contact you and ask you to fill out this form
2. DO NOT fill out this form unless you genuinely need assistance
3. DO NOT provide 'Your Address' by any other means other than via this form (do not provide over the phone)
4. DO NOT do a 'Remote Support Session' unless you are 100% convinced you are dealing with a YOUCHOOSE employee

If you are having issues with these instructions you can also of course call us on 03 9811 7070 to assist you further;

Note: Remote Session fee is from $100+gst per session (per 60 minutes).