NEED HELP WITH YOUR WORDPRESS WEBSITE?

If you need assistance with your WordPress website we are here to help.

Best to get all your questions written down and then we can go through them together, online via a Remote Tuition Session.

Youchoose Remote Support & Tuition

If you are an existing client and need help with managing and doing updates on your web site and want to learn how to do this yourself via an online tuition session, we are here to help.

To get remote support, here is the process;

1. best to already have your list of questions prepared
2. fill out the support form on this page
3. select the 'Remote Support' option
4. follow instructions to download our preferred remote support interface
5. once downloaded, double click on the file to install
6. select 'allow' in all the alert prompts
7. provide us with number in the 'Your Address' field via the form
8. complete and submit the form including payment details
9. once we call you, you can then advise us your Remote Session password
10. we can then login in to your computer remotely to assist you further

DO NOT BE A SCAM VICTIM

1. WE WILL NEVER contact you and ask you to fill out this form
2. DO NOT fill out this form unless you genuinely need assistance
3. DO NOT provide 'Your Address' by any other means other than via this form (do not provide over the phone)
4. DO NOT do a 'Remote Support Session' unless you are 100% convinced you are dealing with a YOUCHOOSE employee

If you are having issues with these instructions you can also of course call us 03 9811 7070 to assist you further;

Note: Remote Session fee is from $55 inc. gst per session (per 30 minutes).